Return & Warranty Policy
Thank you for shopping with us. We are committed to providing high-quality products and a reliable customer experience. Please read our Return & Warranty Policy carefully before making a purchase.
1. 7-Day Return Policy
We offer a 7-day return policy from the date of delivery.
Eligibility for Returns
To be eligible for a return:
- The product must be returned within 7 days of delivery.
- The product must be unused, undamaged, and in its original condition.
- All original packaging, accessories, manuals, and invoices must be included.
Non-Returnable Items
The following items are not eligible for return:
- Products damaged due to misuse, negligence, or improper installation.
- Products with physical damage, water damage, or burn marks.
- Items returned after the 7-day return window.
- Products without original packaging or proof of purchase.
Return Process
- Contact our customer support team within 7 days of delivery.
- Share your order number, reason for return, and product images/videos if requested.
- Once approved, you will receive return instructions.
- The customer is responsible for return shipping costs unless the product is defective or incorrect.
Refunds
- After inspection, approved returns will be processed within 5–7 business days.
- Refunds will be issued via the original payment method or store credit, depending on the case.
2. 6-Month Product Warranty
All our products come with a 6-month limited warranty starting from the date of delivery.
What the Warranty Covers
- Manufacturing defects.
- Functional issues under normal use conditions.
What the Warranty Does Not Cover
- Physical or cosmetic damage.
- Damage caused by improper use, mishandling, or unauthorized repairs.
- Damage due to power surges, water exposure, or environmental factors.
- Normal wear and tear.
Warranty Claim Process
- Contact customer support with your order number and issue details.
- Provide clear images or videos showing the defect.
- Our technical team will review the claim.
- If approved, the product will be repaired or replaced at our discretion.
Note: Replacement or repair does not extend the original warranty period.
3. Exchange Policy
- Exchanges are only applicable for defective or damaged items reported within 7 days of delivery.
- Product availability may affect replacement timelines.
4. Important Notes
- We reserve the right to reject any return or warranty claim that does not meet the policy criteria.
- Customers must ensure correct product selection before placing an order.
- Policy terms may change without prior notice.
5. Contact Information
For returns, warranty claims, or any questions, please contact us through our website’s contact page or customer support channel.
We appreciate your trust and thank you for choosing us.